Bilingual Customer Service Representative - English/Spanish
Fresno
Bilingual Customer Service Representative - English/Spanish
Full Time • Fresno
Responsive recruiter
Replies within 24 hours
Benefits:
- 401(k)
- Competitive salary
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Bilingual Customer Service Representative
Fresno, CA | $25–$32/hour | Full-Time or Part-Time | In-Person
Looking for a Long-Term Career?
We are looking for a Bilingual Customer Service Representative to join our team in Fresno.
This is a primarily in-person position focused on providing exceptional customer service, building relationships and helping seniors with their Medicare needs. You’ll work directly with our clients to answer questions, help resolve issues and make sure they receive the personal attention they deserve.
We believe every senior should be treated with patience, kindness and respect. Our goal is to care for our clients the way we would want our own family members to be cared for — taking the time to listen, understand their needs and follow through when they need our help.
We’re looking for someone who is dependable, professional, personable and interested in building a long-term career with our company.
Full-Time, Part-Time & Flexible Scheduling
A traditional full-time daytime schedule is available for candidates looking for standard business hours.
We are also open to part-time and flexible schedules, including schedules during normal business hours. Depending on the position and our business needs, early-morning and evening schedules may also be available.
Whether you’re looking for a traditional full-time schedule, part-time hours or a more flexible schedule, we’re open to discussing options that work well for both you and our team.
What You’ll Do
Welcome and assist our clients face-to-face, providing friendly and personalized customer service
Build strong relationships with our clients
Assist clients with questions, customer service needs and Medicare coverage issues
Follow through to make sure our clients’ questions and issues are fully resolved
Communicate with health plans, providers and our internal team
Maintain accurate client information and notes
Assist clients by phone when needed
Receive additional training to assist clients with Medicare enrollments as you gain experience
Who We’re Looking For
Fluent in English and Spanish
Dependable, punctual and consistent
Friendly, engaging and conversational, with the ability to connect naturally with people
Patient, caring and respectful when helping seniors
Excellent communication and listening skills
Professional and positive in their interactions with clients and coworkers
Organized and detail-oriented
Motivated to grow and take on greater responsibility
Previous experience in customer service, banking, healthcare, insurance, hospitality, medical offices or another customer-facing profession is a plus.
No Medicare experience is required. We will train the right person.
Compensation
$25–$32 per hour, depending on experience and qualifications.
If you genuinely enjoy helping people and working with seniors, this could be a great place to build a long-term career.
Apply Today
Please submit your resume.
Compensation: $25.00 - $32.00 per hour
Meet Ivonne
Given the choice between making a living and helping people, Ivonne Welch will always choose the second option as more important. From her humble beginnings as a bilingual secretary in Mexico, to becoming a business owner in California, our founder has always believed that to be true.
It’s no surprise that one of her first jobs after moving to the United States was as an insurance agent. Navigating the Medicare system is quite a confusing process, but even more so for bilingual members whose first language might not be English. That’s when she realized she could be doing so much more by helping fellow immigrants choose Medicare plans.
About Ivonne Welch Insurance Agency
Thirteen years later, and the Ivonne Welch Insurance Agency team has grown. Customer service has remained at the forefront of what we do. The word “no” isn’t in our vocabulary because we strive to make things easy for our members. We believe that’s why ours has been recognized as one of the best in the field by Southern California Media Group in 2018.
We are with our clients at every step of the process. From choosing a plan, to filling out the Medicare application forms and enrolling, all the way to scheduling the first appointment—just like Ivonne—we are here to help. It is that passion and drive that makes the Ivonne Welch agency the success it is today.
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